Return & Exchange

At Zubaidas, we strive to ensure your satisfaction with every purchase. However, if you are not completely happy with your order, we offer a hassle-free refund and exchange policy.

Exchange and Refund Policy

We accept returns or exchanges within 30 calendar days of purchase, provided the items meet the following conditions:

  • The product is unused and in a re-saleable condition.

  • It is returned in its original packaging with all tags attached.

  • Clearance items marked with a red dot are not eligible for return or exchange.

Faulty Products

For products that are faulty, you are entitled to the following:

  • Refund: Within 30 days of delivery or purchase if the product is not of satisfactory quality, fit for purpose, or as described.

  • Repair or Replacement: Within six months of delivery or purchase if the product is faulty.

How to Return or Exchange Items

You can return unused items through the following options:

In-store Returns:

Visit any of our stores to return or exchange items purchased online or in-store.

Return to Support Center:

Ship the items to our support center.
Once received, refunds will be processed within 7 working days.

Courier Collection Service:

We can arrange for a courier to collect the items at an additional charge.
No return charges will apply if the product was delivered damaged or faulty.
To arrange a collection, please contact our Customer Care team.

Please note: Unfortunately, we cannot cover postage costs in instances other than damaged or faulty items.

Damaged or Faulty Items

If you receive a damaged or faulty item, you can request a refund or replacement. Here’s how:

  • Send a picture of the product or packaging.

  • Include your name, order number, product name/code, a description of the fault, and your preference for a replacement or refund.

Order Confirmation and Cancellation

  • Confirmation: After placing an order, you will receive a confirmation email or call with order details, including the estimated shipping date.

  • Cancellation: Orders can be canceled before shipping by contacting our Customer Care team.

We are here to ensure your shopping experience with Zubaidas is exceptional.
For further assistance, please reach out to our Customer Care team.

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